Returns

Changed your mind? No worries! Go to our contact page and let us know. 

RETURNS + EXCHANGE POLICY

• Items must be returned within 30 days of your order's fulfillment date. 
• All returned items must be unworn, unwashed merchandise with the tags attached.
• Items returned with use, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise, do not meet our return policy mentioned above will not be accepted.
• Items must be returned inside protective packaging, such as the poly bag or box it was originally shipped with, to keep them safe in transit back to us.
• Any item that is discounted more than 20% is FINAL SALE and cannot be returned or exchanged. This includes discount codes that are greater than 20%. 
• Limited Return Policy: For hygienic purposes, items must be in original packaging and unworn. Please email info@coastalcowgirlboutique.com within 7 days to initiate this return. 
• If you return products that were contingent to receiving a discount (Ex: $20 off $100, Buy 2 Take 20% off), your applied discount becomes invalid which will be reflected in your refund.
• Damages upon arrival must be claimed through email within 7 days of delivery. All damages must be unworn, unwashed and with tags attached. 
• We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric, and if it is outside the 30 day mark. Items that do not meet these criteria will be denied and sent back.
• Any item marked as FINAL SALE in the item description cannot be exchanged or returned. Including - but not limited to - sale items, intimates, bodysuits, accessories (select jewelry, sunglasses, belts, hats, bags), vintage items. Items purchased under final sale discount codes will not be eligible for exchange or return. Final sale items will be sent back to the customer if returned.
• Bodysuits: For hygienic reasons, all bodysuits are final sale and cannot be returned or exchanged.
• Footwear: Shoes must be clean, unused, undamaged, and returned in the original shoe box, in resalable condition. Shoe boxes are not to be used as a shipping box— it must be packed inside a protective box or mailer. If shoe boxes are used as the shipping box, the item is deemed as not resalable condition and will not be refunded.

• Any returns in violation of the return policy stated above will incur an automatic chargeback of a 20% restocking fee. 

Return Processing

Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal typically appear between 7 to 10 business days after a return has been processed.

Excessive Return Policy

Coastal Cowgirl Boutique reserves the right to limit or refuse service to customers that show excessive return activity, which is defined with a return rate of 70% or more or (ii) $500 of returns in a 6-month period.  Return rate is calculated as the dollar amount of returns over the relevant period divided by the dollar amount of purchases over the same period. Customers that fall within the above criteria will be subject to a modified return policy, which may include but is not limited to, returns for store credit only, cancellation of orders, and disqualification or pause of our loyalty program benefits

Shipping Charges on Returns 

It is the responsibility of the customer to pay for shipping charges on merchandise they are returning. Through our return program, the cost of the label will be automatically deducted from your return refund. If you receive merchandise that is incorrect or damaged upon arrival at the fault of Coastal Cowgirl Boutique, we will happily cover the shipping costs. Please email info@coastalcowgirlboutique.com for a label request in this scenario. 

Exchanges

At this time we are unable to process exchanges. Due to limited quantity and quickly moving inventory, we cannot guarantee that the item will remain in stock by the time your return arrives to our warehouse. If you would like a different size or color, please place a new order for the item and send the original item back for a refund.

Shipping Charges on Returns

When initiating an online return Coastal Cowgirl Boutique will generate a shipping label on what you are returning. The cost of this label will be deducted from your refund once we process your return, upon receiving and inspecting the item(s).

BOGO Promotion Returns

When purchasing items as part of a BOGO (Buy One Get One) sale, the promotional discount is applied to the lowest priced item, then distributed to each item proportionately. If you choose to return any of the items, your refund amount will be reduced to the discounted amount for each item.

Examples:

• BOGO Free: If the first qualifying item is $60 & your second qualifying item is $40, the $60 item will be discounted by $24 and the $40 item will be discounted by $16, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.
• BOGO 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount. 

Coastal Cowgirl Boutique reserves the right to limit or reduce service to customers with excessive return activity.

Please note that customer support is available on Monday through Friday, from 8:00am - 3:30pm (PST). Orders placed on Friday will be processed the following Monday or Tuesday.